Subject	No one is perfect but we constantly strive for it here.
Posted by	Russell@Z1 on February 24, 2012 at 12:43 PM
	This message has been viewed 383 times.
In Reply To	they make TOO many mistakes posted by Ahmed (Chicago) on February 24, 2012 at 11:14 AM
Message	The percentage of orders that we make mistakes on is actually quite low and decreasing. I would argue that the percentage of the mistakes we make is not likely much, if any higher, than our competitors. However many on this forum clearly are prone to capitalizing on our shortcomings or even simple misunderstandings, whereas if the same post was made about some of the other vendors everyone would just tell the OP to relax and that it will be taken care of. Well the same could just as easily be said about Z1, everyone can see that we are always engaged in resolving problems when they occur. We do A LOT more volume than most of the other vendors in this community and complications go up exponentially with the number of employees, so yes the total number of problems is going to be greater than someone shipping a tenth the volume and doing it all themselves. In general, folks post when they have a problem and not so much when things go as they should. Z1 is going to continue to improve as we learn and grow. That's a never ending process that I never consider complete. You guys will undoubtedly continue to be by far our biggest critics, but as ridiculous and unprofessional as the illogical hatred and name calling is, it just makes me work harder. No one else on this forum has started a Z32 specialized business as an enthusiast from scratch and taken it to the levels that we have taken Z1. If it were easy or if you guys really had all the answers, then we wouldn't be the only ones specializing in the Z32 at this level with nearly 20 employees. Clearly, none of you are in my shoes, so you really don't know what all that involves and the challenges associated with what we do here everyday. The only thing that really matters to me at the end of the day is that I've done my best, which I'll continue to do until something catastrophic prevents me from doing otherwise. Russell Floyd Z1 Motorsports www.300zx.com 1990+ Nissan Z specialists Used Parts, New parts, Service/Repair and Performance Z1 Motorsports Exclusive Parts Line 2877 Carrollton Villa Rica Hwy Carrollton, Ga 30116 770-838-7777 770-832-9253 (fax)
Follow Ups	Z1 customer service - sjomada 13:08:30 02/23/12 lol! (n/m) - spicyZ 13:16:17 02/23/12 Re: lol! - sjomada 13:25:22 02/23/12 Search AMS and you will understand (n/m) - RICH1 13:57:32 02/23/12 R (n/m) - samsungZ [Houston] 13:20:43 02/23/12 eject (n/m) - Aqualung 13:25:22 02/23/12 g.a.l.s. - samsungZ [Houston] 14:10:10 02/23/12 . - Aqualung 14:37:41 02/23/12 You ruined it, I look forward to these every time. (n/m) - MeatMan - 604Z.ca - 16:46:31 02/23/12 emails from Z1 - TReedsZ 13:27:17 02/23/12 epic failure (n/m) - whip 13:28:05 02/23/12 Lesson learned, there are much better vendors. (n/m) - BigTDogg (MA) 13:45:41 02/23/12 Deal with a different vendor who does not sell - HighPsi (NorCal) 13:51:15 02/23/12 greg at specialty z. great service. (n/m) - nemo1080 (Iowa) 14:03:46 02/23/12 2nd that (n/m) - Metal_Slinger 14:13:20 02/23/12 3rd that - WhiTTe Z 17:00:33 02/23/12 every single time (n/m) - LJZTT 18:58:47 02/23/12 should be stickied (n/m) - jzx 03:28:42 02/24/12 And cancel the order, you chose the crapiest brake pads - BigTDogg (MA) 14:35:05 02/23/12 That's not true... - Mike TDK (NoVA) 14:58:41 02/23/12 True - BigTDogg (MA) 15:15:25 02/23/12 Disagree - new2boost 16:01:01 02/23/12 Mike is agreeing with me, in a roundaboutway :) (n/m) - BigTDogg (MA) 16:04:46 02/23/12 I figured but still someone should show him the AMS issues - new2boost 16:10:24 02/23/12 Killing time waiting for traffic to die down. (n/m) - BigTDogg (MA) 16:13:22 02/23/12 Nice. In NC i got a ticket for that once lol - new2boost 16:17:18 02/23/12 Nah, I was still at work, waiting for the traffic to die - BigTDogg (MA) 19:33:04 02/23/12 maybe they're actually trying to prevent you from making - gizmo 15:01:00 02/23/12 That's funny I just spoke with Josh on my first try. (n/m) - njz 15:05:31 02/23/12 you can also try Joe at zspeedperformance - vulcanrush 15:16:45 02/23/12 2nd, great guy (n/m) - BigTDogg (MA) 15:42:25 02/23/12 LMAO more Z1 Drama!!!! (n/m) - Zski 15:19:37 02/23/12 What time are you calling? What e-mail address are you - Russell@Z1 15:35:25 02/23/12 200 phone calls already?..... Really?! - MeatMan - 604Z.ca - 15:42:23 02/23/12 Re: What time are you calling? What e-mail address are you - sjomada 16:21:03 02/23/12 You have taken the time to make a bad post about our company - Russell@Z1 16:26:08 02/23/12 Not ALL of what I said was bad? - sjomada 16:37:10 02/23/12 It's the only way to get their attention, - MeatMan - 604Z.ca - 16:49:04 02/23/12 I may not like Z1, but Russell has a point here. - Aqualung 16:59:28 02/23/12 Does he? - rojoloco (San Diego) 17:04:13 02/23/12 I don't think Russell or Shanna are lying about attempting - Aqualung 17:19:20 02/23/12 I agree he should reply back to their attempts to call. - rojoloco (San Diego) 20:12:14 02/23/12 Ive certainly jumped on the anti-AMS bandwagon - Antihero 17:04:24 02/24/12 I'm awaiting your response of some sort. - Russell@Z1 16:49:45 02/23/12 It's 7:30 pm here and we are still here answering phones - Russell@Z1 18:33:23 02/23/12 I truly apologize for the wait - sjomada 19:17:41 02/23/12 Thanks for the reponse - Russell@Z1 19:32:15 02/23/12 Another instance - sjomada 19:22:22 02/23/12 Last example that comes to mind - sjomada 19:25:40 02/23/12 Good feedback but I need to know what e-mail address - Russell@Z1 19:33:33 02/23/12 info@z1motorsports.com (n/m) - sjomada 19:39:03 02/23/12 Excellent. Thank you that is what I needed. - Russell@Z1 20:08:56 02/23/12 I must say I am shocked and impressed - sjomada 20:21:25 02/23/12 actually, that is what a CUSTOMER SERVICE DEPARTMENT - LJZTT 05:15:45 02/24/12 So info@z1motorsports.com is a closed part of - sjomada 08:27:32 02/24/12 I'm not saying you screwed up or they screwed up - LJZTT 16:40:03 02/24/12 Whatever you end up doing, canz the AMS pads. (n/m) - BoneZ (MD) 15:54:26 02/23/12 AMS pads are really that bad? - sjomada 19:50:11 02/23/12 Yes, there are better options, even at Z1 - BigTDogg (MA) 20:30:51 02/23/12 fair enough.... but man those manifolds are expen$ive =( (n/m) - sjomada 20:41:53 02/23/12 It's all relative. I bought mine when they were $1K a set - BigTDogg (MA) 21:02:23 02/23/12 Wait a second - SurfNeck 00:51:03 02/25/12 I smell a troll, why am I the first to acknowledge this? - TriniTT 16:14:03 02/23/12 What does this even mean? (n/m) - Wingzerro93 16:16:31 02/23/12 He's been here less than a month. - TriniTT 16:42:05 02/23/12 I did not make this post to soil z1's name - sjomada 19:36:30 02/23/12 Btw I've read tons of stuff off of this forum - sjomada 20:16:34 02/23/12 your input is beneficial, trust me - LJZTT 06:32:20 02/25/12 open a window (n/m) - Guapo 17:05:08 02/23/12 If I were a troll I would've stayed completely quiet - sjomada 19:38:07 02/23/12 I've personally always had a good exp with Z1 - Coldfusown 16:17:41 02/23/12 Re: Z1 customer service - z1gshanna 16:32:06 02/23/12 I promise I'm not making any of this up - sjomada 19:43:20 02/23/12 every time i call... - WhiTTe Z 16:55:17 02/23/12 That is a problem that we are unaware of..... - Josh@Z1 17:04:50 02/23/12 Z1 sucks donkey balls. - rojoloco (San Diego) 16:58:33 02/23/12 +1, safety>profit - samsungZ [Houston] 17:12:11 02/23/12 Z1/AMS, profit > everything else (n/m) - pearl5 18:47:53 02/23/12 I have had them on a couple of the cars I drive regularly. - Russell@Z1 18:56:45 02/23/12 I put about 15,000 miles on them and they're at 3/4 pad - sjomada 08:53:57 02/24/12 Uncalled for (n/m) - sjomada 19:51:03 02/23/12 Research my history with them. It's not uncalled for. (n/m) - rojoloco (San Diego) 20:17:28 02/23/12 Name calling is the "uncalled for" part... - dpjax 08:53:59 02/24/12 I mostly agree, although I don't think Travis has any issues - TriniTT 09:40:09 02/24/12 ^ This. It's just a touchy subject for me. (n/m) - rojoloco (San Diego) 12:19:37 02/24/12 Try one of these in the future... - TTZMatt 17:06:42 02/23/12 Been fine with me - ChaseGrayTT 17:12:00 02/23/12 I've also had nothing but great service - flashstar 19:40:26 02/23/12 Great for me - NAzFTMFL 20:00:44 02/23/12 There always friendly untill they get your money. Then they - z32z 22:01:52 02/23/12 I'm still going to buy parts from Z1 - sjomada 21:30:55 02/23/12 Re: Z1 customer service - dwkremer 22:07:40 02/23/12 Most of this thread is BS - Madhatter10-6 22:36:51 02/23/12 agreed, but I would still rather shop at Walmart than - moxie (SF) 01:42:58 02/24/12 False - ConVerTT 08:32:40 02/24/12 very well said. (n/m) - stockplayerz(nyc) 09:11:42 02/24/12 Illogical. (n/m) - ZiNnYc 09:29:47 02/24/12 I'm going to assume this was sarcasm. (n/m) - JMW300ZX 10:51:39 02/24/12 I don't shop at walmart, haven't for years. Not because - BigTDogg (MA) 10:04:18 02/24/12 Truer words haven't been spoken on here in a while. - JMW300ZX 10:50:49 02/24/12 Hve to disagree with your opinions. (n/m) - BoneZ (MD) 13:11:07 02/24/12 allow me to confront you and misinform - LJZTT 16:49:10 02/24/12 oh and how could I forget, one of those two failures was - LJZTT 05:01:58 02/25/12 they make TOO many mistakes - Ahmed (Chicago) 11:14:44 02/24/12 No one is perfect but we constantly strive for it here. - Russell@Z1 12:43:31 02/24/12 For the sake of the Z32 community and your business - Ahmed (Chicago) 13:22:18 02/24/12 Not BS. Funny how you have been here a long time yet have a - Spongerider :) 17:50:34 02/24/12 Re: Z1 customer service - megaDan 09:17:16 02/24/12 Z1 is the first word out of my mouth when any - sjomada 13:45:22 02/24/12 Nobody like a brown noser. - new2boost 13:59:57 02/24/12 thanks (n/m) - sjomada 14:10:41 02/24/12 Even if they dropped AMS, I would still be leery. - rojoloco (San Diego) 20:32:07 02/24/12
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